IT Service Management Expert

3 weeks ago


Kolkata, West Bengal, India PeopleLogic Full time

Are you a seasoned IT professional seeking a new challenge? PeopleLogic is currently hiring an Incident Manager to join our team in Kolkata. This role involves managing and resolving complex technical incidents, ensuring minimal disruption to our clients' businesses.

Job Summary:

We are looking for an experienced Incident Manager with a strong background in IT service management. As an Incident Manager, you will be responsible for coordinating incident response efforts, escalating issues when necessary, and ensuring that all incidents are resolved efficiently.

About the Role:

This is a great opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering excellent customer service. You will work closely with our technical teams to resolve incidents and ensure that our clients receive the highest level of support.

Responsibilities:

  • Manage and coordinate incident response efforts
  • Evaluate and escalate incidents as necessary
  • Develop and maintain knowledge of our technical infrastructure and services
  • Work collaboratively with technical teams to resolve incidents
  • Ensure that all incidents are documented and analyzed to prevent future occurrences

Requirements:

  • At least 8 years of experience in IT service management
  • Strong knowledge of ITIL V3 or V4 practices
  • Experience with ServiceNow or other IT service management tools
  • Excellent communication and problem-solving skills
  • Able to work in a 24x7 environment

What We Offer:

As an Incident Manager at PeopleLogic, you can expect a competitive salary of ₹20-25 lakhs per annum, depending on your experience. You will also have opportunities for career growth and professional development within our company.


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