Technical Support Engineer II
4 weeks ago
Requisition #: 14966
Our Mission: Powering Innovation That Drives Human Advancement
At Ansys, we empower innovators across industries to push boundaries by using the predictive power of simulation. For more than 50 years, our software has enabled companies to turn their design concepts into successful, innovative products faster and at a lower cost.
Innovate With Ansys, Power Your Career
Summary / Role Purpose
We are seeking a Technical Support Engineer II to join our Customer Excellence team. As a key member of our team, you will provide technical post-sales support to our customers, helping them to overcome technical challenges and achieve their goals.
Key Duties and Responsibilities
- Provide high-quality and timely customer service to ensure customer satisfaction.
- Become a guru in one or more simulation areas.
- Improve Ansys software by submitting defects and enhancement requests.
- Write knowledge articles and post on the Ansys forum.
- Learn new features to support new releases.
- Help marketing and sales with demos and training material as needed.
Minimum Education/Certification Requirements and Experience
- Master of engineering + 0 years of experience.
- Knowledge of LS-DYNA, Ansys or other structural CAE software.
- Strong fundamentals in structural mechanics and FEA theory.
- Logical problem-solving and strong interpersonal/communication skills.
- Fluent in writing and speaking English.
- Strong organizational and time management skills.
Preferred Qualifications and Skills
- Master of engineering + 3 years of relevant experience or a PhD in engineering.
- Ability to travel domestically up to 10% of the time.
- Crashworthiness, impact, drop test, and forming with explicit dynamic software.
- Experience solving industrial problems with LS-DYNA.
At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential.
Our Commitments:
- Amaze with innovative products and solutions.
- Make our customers incredibly successful.
- Act with integrity.
- Ensure employees thrive and shareholders prosper.
Our Values:
- Adaptability: Be open, welcome what's next.
- Courage: Be courageous, move forward passionately.
- Generosity: Be generous, share, listen, serve.
- Authenticity: Be you, make us stronger.
INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions.
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