Technical Support Engineer II

4 weeks ago

Noida, Uttar Pradesh, India Ansys Full time

Requisition #: 14966

Our Mission: Powering Innovation That Drives Human Advancement

At Ansys, we empower innovators across industries to push boundaries by using the predictive power of simulation. For more than 50 years, our software has enabled companies to turn their design concepts into successful, innovative products faster and at a lower cost.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

We are seeking a skilled Technical Support Engineer II to join our Customer Excellence team. As a Technical Support Engineer II, you will use your engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products.

Key Duties and Responsibilities

  • Help customers with LS-DYNA and Ansys simulations.
  • Provide high-quality and timely customer service to ensure customer satisfaction.
  • Become a guru in one or more simulation areas.
  • Improve Ansys software by submitting defects (bugs) and enhancement requests.
  • Write knowledge articles and post on the Ansys forum.
  • Learn new LS-DYNA and Ansys features to support new releases.
  • Help marketing and sales with demos and training material as needed.

Minimum Education/Certification Requirements and Experience

  • Master of engineering + 0 years of experience.
  • Knowledge of LS-DYNA, Ansys or other structural CAE software (Abaqus, Radioss, Nastran, OptiStruct, Pam-Crash, etc.).
  • Strong fundamentals in structural mechanics and FEA theory.
  • Logical problem-solving and strong interpersonal/communication skills.
  • Fluent in writing and speaking English.
  • Strong organizational and time management skills; possesses a sense of urgency.
  • Projects a professional image and demonstrates business acumen; driven to succeed.
  • Enjoy helping others.

Preferred Qualifications and Skills

  • Master of engineering + 3 years of relevant experience or a PhD in engineering.
  • Ability to travel domestically up to 10% of the time.
  • Crashworthiness, impact, drop test, and forming with explicit dynamic software.
  • Experience solving industrial problems with LS-DYNA.
  • Knowledge of Ansys Workbench, LS-PrePost, and LS-RUN.
  • Experience with non-linear and rate-sensitive materials (foams, plastics, rubbers, etc.).
  • Experience with metal plasticity and failure, hyper-elasticity, and composite materials.
  • Knowledge of LS-DYNA implicit and multi-physics solvers (ICFD, CESE, EM, thermal).
  • Exposure to programming user-defined functions (user materials, user elements, etc.).
  • Automation and customization with Python.

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results.

Our Commitments:

  • Amaze with innovative products and solutions.
  • Make our customers incredibly successful.
  • Act with integrity.
  • Ensure employees thrive and shareholders prosper.

Our Values:

  • Adaptability: Be open, welcome what's next.
  • Courage: Be courageous, move forward passionately.
  • Generosity: Be generous, share, listen, serve.
  • Authenticity: Be you, make us stronger.

Our Actions:

  • We commit to audacious goals.
  • We work seamlessly as a team.
  • We demonstrate mastery.
  • We deliver outstanding results.

INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the 'what's next' as much as the 'mission accomplished.' And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the , Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and ).

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