Industry Expert

4 days ago

Dindigul, Tamil Nadu, India beBeeCareer Full time ₹ 8,00,000 - ₹ 12,00,000
Business Operations Specialist Role

We are seeking a detail-oriented Business Operations Specialist to ensure seamless client onboarding, telecom operator coordination, and operational efficiency in our rapidly growing company.

  • Customer Success

The ideal candidate will coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.

He/She will provide support during account configuration, assist in issue resolution to ensure successful integration and traffic initiation.

Additionally, the Business Operations Specialist will monitor post-onboarding traffic performance trends and provide early-stage support.

  • Traffic Assurance

The selected candidate will track monthly traffic targets from internal stakeholders and break them into weekly and daily targets, ensuring timely monitoring and achievement.

  • Telco Coordination

He/She will coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical issues in a timely manner.

  • Reports & Analytics

The Business Operations Specialist will publish daily performance reports of clients for review, routing deviations, and identify reasons for traffic growth or dip.

Furthermore, he/she will highlight opportunities for corrective action with the sales team.

  • Collaboration

The role requires close collaboration with development, sales, and quality assurance teams to ensure a seamless customer experience.

  • Process Improvement

He/She will identify process improvement opportunities and contribute to enhancing the support team's efficiency.

  • Documentation

The Business Operations Specialist will create and maintain detailed documentation of standard operating procedures (SOPs) for regular operations.

Requirements:
  • Bachelor's/Master's degree
  • Hands-on experience/Knowledge of CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in the offered job or related role
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Excellent communication skills, both technical and non-technical
  • Interpersonal, verbal, written communication skills, and good customer handling capabilities
  • Proficiency in making one-on-one and group presentations
  • Good understanding of business numbers and analytical skills
  • Passionate about working in a fast-paced environment
  • ITIL-V4 certification related to business operations is a plus
Why Choose Us?
  • Impactful Work: Safeguard assets, data, and reputation
  • Tremendous Growth Opportunities: Rapidly growing company in the telecom and CPaaS space
  • Innovative Environment: Collaborate with a world-class team in a challenging and fun environment

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