
Hotel Operations and Customer Service Specialist
3 days ago
We are looking for skilled and enthusiastic individuals to fill key roles within our hotel operations. The ideal candidate will possess excellent communication skills, a strong passion for delivering exceptional customer service and a keen eye for detail.
Key Responsibilities:- Provide outstanding guest experience by ensuring seamless check-in/check-out processes, room allocation, and responding to guest queries in a timely manner.
- Maintain a clean and organized work environment adhering to high standards of hygiene and safety protocols at all times.
- Collaborate effectively with other departments to ensure efficient hotel operations including room services, housekeeping and maintenance.
- Contribute to the growth and development of the hotel by suggesting improvements and participating in training programs as needed.
- Higher Secondary or equivalent educational qualification is required. A Bachelor's degree in Hospitality or related field would be advantageous.
- Good knowledge of Room Service, Hotel Executive, Hotel Staff, Hotel Operation, Guest Representative and Guest Services is essential.
- Ability to work effectively in a fast-paced environment with minimal supervision is crucial.
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