Strategic Technical Solutions Leader

4 days ago

Thāne, Maharashtra, India beBeeTechnical Full time ₹ 17,55,500 - ₹ 22,81,350

Job Title: Strategic Technical Solutions Leader

Key Responsibilities:

We are seeking a seasoned expert to drive technical support and project leadership across mission-critical client environments.

This role is ideal for a professional who has evolved from hands-on technical roles into strategic, high-impact positions with both technical depth and customer-facing influence.

  • Serve as the senior escalation point for advanced technical support queries, ensuring resolution of high-priority issues with urgency and precision.
  • Lead root cause analysis (RCA) efforts, collaborating with engineering and product teams to drive permanent fixes and continuous improvement.
  • Establish and uphold support best practices, authoring detailed knowledge base articles, runbooks, and diagnostic procedures for both internal teams and customers.
  • Monitor SLA adherence for response and resolution times and proactively implement measures to exceed customer satisfaction expectations.
  • Guide and mentor junior support engineers, fostering technical growth and enhancing team performance.

Qualifications:

Essential

  • 10–15 years of professional experience in technical support, systems engineering, or customer-facing IT services.
  • Minimum 5+ years in managing customer-facing technical projects or enterprise implementations.
  • Deep understanding of complex software systems, APIs, databases, and cloud-based infrastructure.
  • Expertise with project management tools and reporting platforms.
  • Excellent communication and stakeholder management skills, with the ability to influence at senior levels.
  • Demonstrated ability to mentor and lead technical teams, and to drive alignment across business and technical functions.

Skills & Traits:

  • Strategic problem solver.
  • Operational leader.
  • Customer advocate.
  • Collaborative influencer.
  • Results-driven professional.

Award-winning company culture prioritizes collaboration, innovation, and employee growth. Opportunities for career advancement, professional development, and work-life balance make this an exciting opportunity for the right candidate.

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