Technical Account Strategist

2 days ago


Gurgaon, Haryana, India Oracle Full time

**Oracle Services Portfolio Overview**

The Oracle Services Portfolio offers a comprehensive range of solutions to support customers' IT strategies and business objectives. As a Technical Account Representative, you will play a critical role in delivering these services to our valued customers.

**Key Responsibilities:**

  • Develop and manage long-term customer relationships with key contacts, fostering trust and open communication to ensure successful service delivery.
  • Collaborate with sales and delivery teams to identify tailored solutions that meet customers' evolving needs.
  • Coordinate the delivery of Oracle services as the primary point of contact, facilitating effective customer communication and activity coordination across Oracle lines of business.
  • Deliver against contracted terms, ensuring efficient use of Oracle resources, achieving contract margin and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals, driving business growth and expansion.
  • Serve as the primary point of contact for major incidents, managing customer expectations through resolution while maintaining strong relationships.
  • Establish and maintain a delivery governance model with customers at management and executive levels, ensuring seamless execution and satisfaction.
  • Perform scope and risk management, ensuring alignment with customer goals and Oracle standards.
  • Contribute to initiatives for process improvement and tool development within the Oracle delivery organization.
  • Lead periodic Service Account Planning and Account Reviews to ensure ongoing alignment and success.

**Required Skills and Qualifications:**

  • Proven experience in developing and managing customer relationships in a technical or consulting environment.
  • Excellent communication and interpersonal skills, with ability to build trust and rapport with customers and stakeholders.
  • Strong analytical and problem-solving skills, with ability to identify and address complex customer needs.
  • Ability to work collaboratively with cross-functional teams, including sales, delivery, and customer success.

**Benefits:*

  • Competitive salary ($120,000 - $180,000 per year).
  • Ongoing training and development opportunities to enhance technical and business skills.
  • Benefits package including medical, dental, and vision coverage.


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