Relationship Ambassador

2 days ago


Dombivli, Maharashtra, India beBeeAmbassador Full time ₹ 10,00,000 - ₹ 20,00,000

Job Title: Relationship Ambassador

Key Responsibilities:
  • Act as the primary point of contact for client inquiries via phone and email, ensuring timely updates and resolutions.
  • Maintain strong, positive relationships with clients by delivering exceptional customer service and addressing concerns promptly.
  • Collaborate with internal teams to resolve service-related issues and provide end-to-end support.
  • Provide assistance with account setup, documentation, and order processing.
  • Manage escalations and maintain proactive communication with customers.
  • Support new client onboarding and educate customers on available services.
  • Document interactions and maintain accurate records in CRM systems.
  • Collect feedback and share insights with management to enhance the customer experience.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Logistics, or a related field.
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong verbal and written communication skills in English.
  • Problem-solving ability with a customer-centric mindset.
  • Knowledge of North American Trucking operations is an asset.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.

Benefits:

The ideal candidate will possess excellent interpersonal skills, be detail-oriented, and have the ability to work effectively in a team environment.



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