Customer Relationship Ambassador

1 day ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Customer Service Representative">

Job Description:

The Customer Service Representative is responsible for delivering exceptional customer service through various communication channels. This role requires a strong ability to empathize with customers, understand their needs, and provide solutions in a timely and professional manner.

Key Responsibilities:

  • Answering phone calls from customers in a polite and controlled voice.
  • Communicating effectively both verbally and in writing to resolve customer inquiries and complaints.
  • Sensing customers' emotions and providing support based on their needs.
  • Adapting to changing scenarios and adjusting work processes accordingly.
  • Receiving and placing customer orders for in-scope products/services.
  • Providing customer service through electronic channels.
  • Projecting a positive image of the company and brand.
  • Implementing changes using creativity and focusing on process improvement.
  • Documenting all customer interactions accurately and completely.
  • Using time effectively and prioritizing daily tasks.
  • Sharing knowledge obtained through customer interactions with team members.
  • Attending training sessions regularly.
  • Arranging working schedules with colleagues flexibly according to business needs.
  • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
  • Providing assistance to new colleagues whenever possible.
  • Informing process trainers and management teams about outdated information in SOPs.
  • Utilizing tools such as Excel, Word, and PowerPoint as per business and process requirements.

Qualifications:

Minimum Qualifications:

  • Very good knowledge of English (B2).
  • Bachelor's degree.
  • Good MS Office knowledge.
  • Analytical thinking and self-starter abilities.

Preferred Qualifications:

  • Relevant experience in international phone customer service.
  • High motivation and ability to learn.
  • Ability to work under time pressure.

Genpact is an Equal Opportunity Employer. We value diversity and inclusion in the workplace. For more information, visit our website and follow us on social media platforms.

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