Customer Relationship Ambassador

2 days ago


Noida, Uttar Pradesh, India beBeeRelationship Full time
Job Title: Customer Relationship Executive

As a Customer Relationship Executive, you will be responsible for managing customer relationships and ensuring excellent service delivery.

Key Responsibilities:

  • Serve as the primary point of contact for customer queries via phone, email, or in-person interactions.

  • Build and maintain strong, long-term client relationships by understanding their needs and providing timely solutions.

  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

  • Collaborate with internal teams (sales, support, product, etc.) to ensure consistent and excellent service delivery.

  • Assist in onboarding new customers and ensuring a smooth transition.

  • Maintain accurate records of customer interactions and follow-ups using CRM tools.

  • Gather customer feedback and share insights with the team to improve products, services, and processes.

  • Meet or exceed customer satisfaction and retention targets.

Requirements:

  • Excellent communication and interpersonal skills.

  • Ability to build and maintain strong relationships with customers.

  • Strong problem-solving and analytical skills.

  • Proficiency in CRM software and other relevant tools.

  • Ability to work effectively in a team environment.

What We Offer:

  • A competitive salary and benefits package.

  • Opportunities for career growth and professional development.

  • A dynamic and supportive work environment.



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