Restaurant Operations Manager

2 weeks ago


Guwahati, Assam, India AccorHotel Full time
Purpose of the Position

The Assistant Restaurant Manager is responsible for managing the overall operation of the restaurant, ensuring that it runs smoothly and efficiently, and that the highest standards of quality and customer service are maintained.

Key Roles and Responsibilities
  • Direct and supervise the work of all restaurant employees, ensuring that they are trained and equipped to provide excellent customer service.
  • Develop and maintain training programs to ensure that staff have the necessary skills and knowledge to perform their jobs effectively.
  • Manage the day-to-day operations of the restaurant, including inventory management, scheduling, and budgeting.
  • Handle customer complaints and make effective service recovery.
  • Ensure that all employees have full product knowledge and are aware of the restaurant's policies and procedures.
  • Regularly inspect food and beverage quality to ensure that it meets the highest standards.
  • Follow established accounting procedures to ensure that the restaurant's finances are accurately recorded and reported.
  • Hold regular staff meetings to establish and monitor targets and achievements, and to update performance logs.
  • Conduct regular roll plays and ensure that employees adhere to grooming standards.
  • Develop maintenance schedules to ensure that the restaurant's equipment and facilities are well-maintained.
  • Liaise with the stewarding team to ensure that inventory and breakage control are maintained.
  • Maintain a daily log book to record important information about the restaurant's operations.
  • Establish a guest database to record regular guests' preferences and preferences.
  • Schedule employees to maintain hotel service standards within budgeted labor costs.
  • Assign responsibilities to subordinates and conduct regular performance checks.
  • Implement weekly cleaning schedules for operating equipment.
  • Manage the organization and cleanliness of departmental areas by conducting regular walkthroughs with the Hygiene Manager, Housekeeping, and Engineering Department.
  • Control stock of all equipment in the restaurant.
  • Monitor staff appearance, attitude, and degree of professionalism.
Qualifications

The ideal candidate will have:

  • Minimum 2 years of experience in a similar position in an international luxury brand.
  • Maldives work experience is preferred.
  • Proficient in English. Ability to speak in Dhivehi is preferred.
  • Sound knowledge of MICROS.
  • Strong multicultural awareness and ability to work with people from diverse cultures.
  • Outgoing personality, excellent leadership and communication skills, flexible working hours, and ability to work in a fast-paced, high-pressure environment.
  • Physical ability to stand and walk for long periods of time.
Remote Work

No

Employment Type

Full-time



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