Restaurant Operations Manager
4 weeks ago
Purpose of the Position
The Assistant Restaurant Manager is responsible for managing the overall operation of the restaurant, ensuring the highest standards in professional management and administration, as well as effective and fair personnel development.
Key Responsibilities
- Direct and supervise the work of all employees in the restaurant, promoting a motivated and disciplined team.
- Develop and maintain training programs to ensure a high degree of staff professionalism.
- Manage day-to-day operations of the restaurant, including inventory control and breakage management.
- Handle complaints and make effective service recovery, ensuring guest satisfaction.
- Ensure all employees have full product knowledge and adhere to grooming standards.
- Regularly inspect food and beverage quality, maintaining high standards in accordance with F&B policies and procedures.
- Follow established accounting procedures and maintain accurate records.
- Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly.
- Conduct daily roll plays and ensure employees adhere to established protocols.
- Develop maintenance schedules and liaise with stewarding on inventory and breakage control.
- Maintain a daily log book, recording clear and concise information on restaurant operations.
- Establish a guest database with preference records of regular guests.
- Schedule employees to maintain hotel service standards within budgeted labor costs.
- Assign responsibilities to subordinates and conduct regular performance checks.
- Implement weekly cleaning schedules for operating equipment and maintain a clean and organized departmental area.
- Control stock of all equipment in the restaurant and monitor staff appearance, attitude, and professionalism.
Qualifications
The ideal candidate will have:
- Minimum 2 years of experience in a similar position in an international luxury brand.
- Maldives work experience is preferred.
- Proficient in English, with the ability to speak in Dhivehi preferred.
- Sound knowledge of MICROS.
- Strong multicultural awareness and ability to work with people from diverse cultures.
- Outgoing personality, excellent leadership and communication skills, flexible working hours, and ability to work in a fast-paced, high-pressure environment.
- Physical ability to stand and walk for long periods of time.
Employment Details
Full-time employment with Accor Hotel.
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