Customer Support Visionary

7 hours ago


Nashik, Maharashtra, India beBeeSupport Full time ₹ 17,00,000 - ₹ 21,00,000

Job Title: Customer Support Visionary

We're seeking a seasoned professional to lead our customer support team, driving excellence in client satisfaction and ticket resolution across global enterprise clients.

Key Responsibilities:

  • Lead global customer support operations, ensuring seamless communication across US/EMEA time zones.
  • Manage high-performing teams, promoting collaboration and data-driven decision making.
  • Develop and implement support strategies, metrics, and quality assurance processes.
  • Cultivate customer retention through a customer-centric approach, focusing on NPS scores and continuous improvement initiatives.
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction.

Requirements:

  • 10+ years of experience in customer support or related fields, preferably in SaaS platforms.
  • Proven track record of managing global enterprise accounts, with expertise in DevOps/SaaS support ecosystems.
  • Excellent English communication and escalation management skills.
  • Strong KPI management, data analytics, and customer engagement capabilities.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the growth of a leading hospitality SaaS company. If you are a passionate and results-driven professional with a customer-first mindset, we encourage you to apply.


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