Supporting Customers with Expertise

24 hours ago

Nashik, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Technical Support Specialist

We're building the next-generation platform designed to deliver world-class reliability, scalability, and performance for mobility businesses globally.

As a Technical Support Specialist, you will play a critical role in supporting our customers, ensuring smooth operations, and maintaining customer trust. This role is ideal for someone who thrives in fast-paced environments and is passionate about solving customer challenges with empathy and technical expertise.

  • Act as the first point of contact for customers to troubleshoot and resolve technical issues across our platform.
  • Deliver high-quality support with strong communication skills.
  • Provide technical support for UK and USA-based customers, understanding their specific product workflows and cultural nuances.
  • Respond to customer queries via email, chat, and calls in a timely and effective manner.
  • Diagnose, replicate, and escalate software issues to the engineering team with detailed logs, steps, and reports.
  • Collaborate with product and development teams to improve platform stability, customer satisfaction, and feature adoption.
  • Document known issues, fixes, and create knowledge base articles for both internal and external use.
  • Assist customers with onboarding, integrations, and platform configurations to ensure seamless adoption.
  • Monitor system health, uptime, and incident alerts, responding proactively to minimize downtime.
  • Suggest improvements in support processes, automation, and workflows to improve efficiency and resolution times.

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