
Customer Support Expert
22 hours ago
Gemni is a leading manufacturer of machinery for food products based in India. The company has clients across 86 countries.
Job Description:We are seeking an experienced customer support professional to join our team at Gemni. As a key member of our support team, you will be responsible for providing excellent communication and presentation skills to our customers.
Responsibilities:
- Provide exceptional customer service via phone, email or in-person
- Resolve customer complaints in a timely and professional manner
- Answer frequent questions about the company's products and services
- Identify opportunities to improve customer satisfaction and implement changes
- Develop and maintain positive relationships with existing and potential customers
Required Skills and Qualifications:
- Bachelor& #39;s degree in Business Administration, Communications, or related field
- 2+ years of experience in a customer-facing role
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits:
- Competitive salary and benefits package
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