
UCCE Infrastructure Specialist
2 weeks ago
Job Overview
We are seeking an exceptional engineer to support our enterprise-grade Cisco UCCE/UCCX/PCCE solutions and third-party call recording platforms. The ideal candidate will have a strong understanding of Cisco ICM/CCMP/CVP/CUIC, as well as advanced troubleshooting skills.
Key Responsibilities- Design, implement, and maintain large-scale UCCE/UCCX/PCCE solutions across various environments.
- Develop and deploy scripts using Power Automate (formerly Microsoft Flow) or similar automation tools to streamline business processes.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall system performance.
- Proficiency in Cisco Voice platform, with experience working on CUCM/UCCE/UCCH/CVP platforms.
- Extensive knowledge of VOIP protocols like SIP, H.323, and MGCP, as well as ITIL process principles.
- Strong scripting skills in PowerShell and relevant automation tools.
- Detailed understanding of Windows Server environments and network architecture.
- Experience in creating MACD creations in Cisco UCCE and IPT platforms.
- Familiarity with Telecom infrastructure protocols like ISDN and analog signalling.
- Ability to work effectively in a 24/7 business support environment.
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