Customer Engagement Representative

1 day ago


Khejuri OR IN beBeeCustomerEngagement Full time ₹ 1,80,000 - ₹ 5,40,000
Job Title: Customer Engagement Representative

As a Customer Engagement Representative, you will play a pivotal role in ensuring our customers receive exceptional service and support.

About the Role:
This is a fantastic opportunity for individuals who are passionate about delivering outstanding customer experiences and are eager to take on new challenges. Your primary responsibility will be to engage with customers through various channels, including phone, email, and chat. You will work closely with cross-functional teams to resolve customer queries and provide solutions that meet their needs. Additionally, you will assist in identifying areas of improvement and implementing changes to enhance our customer service experience.

Key Responsibilities:
1. Engage with customers via phone, email, or chat to address their queries and concerns.
2. Work collaboratively with internal teams to resolve complex issues and provide effective solutions.
3. Identify opportunities for process improvements and implement changes to enhance the customer experience.
4. Stay up-to-date with product knowledge to provide accurate information and recommendations to customers.

Requirements:
- 10th education level required.
- Ability to communicate effectively with customers and team members.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of reading and writing.

Preferred Skills:
- Experience in customer-facing roles or sales.
- Familiarity with CRM software and other customer service tools.
- Excellent communication and interpersonal skills.
- Ability to learn quickly and adapt to new situations.

What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- Competitive compensation and benefits package.

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