Data Onboarding Specialist
3 weeks ago
About MProfit
MProfit is a rapidly growing fintech company that empowers Indians to have clear visibility in their investments. We provide wealth-tech solutions to Indian investors and wealth professionals, enabling them to track and analyze their multi-asset investments in one place.
Our Mission
We strive to be a leader in the wealth-tech ecosystem, providing innovative solutions to our customers. Our goal is to make financial data management easy and accessible for everyone.
The Role
We are seeking a highly skilled Data Onboarding Specialist to join our dynamic team. As a Data Onboarding Specialist, you will be responsible for managing and driving the seamless onboarding of client data to our platform, providing a high-quality customer experience.
Key Responsibilities
- Client Onboarding: Serve as the primary point of contact for customers during the data onboarding process, providing exceptional customer service and support.
- Data Management: Successfully manage the data onboarding process for customers who have purchased our products and need assistance connecting with relevant data sources during their onboarding journey.
- Product Knowledge: Showcase the functionality and features of MProfit's platform to new customers, emphasizing data handling capabilities.
- Process Improvement: Adhere to the company client onboarding process and SLAs, collect customer feedback, and communicate relevant feedback to the team.
- Continuous Learning: Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
- Collaboration: Collaborate with cross-functional teams to improve the data onboarding process and ensure the highest level of customer satisfaction.
- Client Support: Assist clients in effectively utilizing the MProfit platform for data management, encouraging optimal use and adoption.
Requirements
- Education: Bachelor's degree in a relevant field such as Finance, Technology, or a related discipline.
- Technical Skills: Excellent MS Excel skills, with basic and advanced skills required.
- Experience: Previous experience as a Data Onboarding Intern or a similar role in a SaaS company is desirable.
- Knowledge: Knowledge of financial products, services, and industry regulations is a plus.
- Analytical Skills: Strong analytical skills with the ability to work with data effectively.
- Mathematical Concepts: A strong understanding of mathematical concepts is required.
- Accounting Principles: A basic understanding of accounting principles is preferred.
- Data Aggregation: Familiarity with data aggregation processes and the ability to handle data from various financial institutions.
- Communication Skills: Strong convincing skills to guide customers through the onboarding process and address any concerns or objections.
- Financial Technology: A strong understanding of financial technology and SaaS platforms is preferred.
Perks and Benefits
- Professional Growth: Incredible professional growth opportunities in a high-impact role in a high-growth company.
- Upskilling: Opportunity to understand technology products and get a deep understanding of the fintech domain.
- Healthcare Benefits: Health insurance coverage for self and spouse.
- Time Off: Paid leaves, Sick leaves, and 2nd, and 4th Saturdays off to refresh and rejuvenate.
- Work Environment: Casual dress code and free breakfast.
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