Desktop Infrastructure Specialist

1 day ago

Vijayawada, Andhra Pradesh, India beBeeDesktopSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will play a vital role in maintaining the functionality and reliability of our organization's IT environment.

You will be responsible for administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.

Additionally, you will manage incident and service request management processes to ensure timely resolution of user issues and requests.

Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution, you will handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.

Administrating user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation, you will facilitate consultant onboarding/offboarding processes.

Managing access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists, you will monitor and respond to phishing email incidents.

Performing remote software installations and configurations to ensure users have access to required applications, you will reset passwords and unlock user accounts as per established security protocols.

Assisting with setting up and troubleshooting Zoom meetings and other video conferencing solutions, you will address Zscaler/network connectivity issues.

Providing support for external file sharing platforms such as ShareFile and Teams channels, you will assist users with unlocking Bitlocker screens and resolving related issues.

Configuring and mapping network drives and printers for users as needed, you will provide support for mobile devices.

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