
Student Experience Coordinator
4 hours ago
The Student Services Office is dedicated to enhancing the student experience by providing comprehensive support and welfare services. The role involves planning and delivering student-focused services, coordinating with internal and external stakeholders, managing wellness initiatives, handling emergencies, and supporting student leadership and events.
Responsibilities:
- Student Onboarding & Orientation: Plan and manage onboarding activities for students, including orientations, ID card issuance, insurance coverage, campus tours, and parent interactions.
- Student Wellness, Counselling, and Emergency Support: Oversee student wellness and counselling services, coordinate with doctors, counsellors, and hospitals, and manage insurance processes.
- Student Services & Operational Support: Provide end-to-end support for student services such as bonafide and clearance certificates, medical fitness certifications, scholarships, loans, accommodation, hostel coordination, and grievance handling.
- Communication and Stakeholder Coordination: Act as a single point of contact for students, parents, and visitors, ensuring courteous communication and resolution of routine administrative issues.
- Student Leadership and Engagement: Supervise student councils, committees, clubs, and election processes while ensuring compliance with constitutions.
- Data & Record Management: Maintain student records and databases with confidentiality and accuracy.
- Financial Data Management: Track student services budgets and maintain expenditure records.
Qualifications and Experience:
- Master's Degree in Business Administration, Management, Education Administration, or related field.
- Minimum 8 years of professional experience for Deputy Manager and 10 years for Manager, in student services, academic administration, counselling coordination, university operations, or similar capacity.
Required Skills and Qualifications:
- Strong command of written and verbal communication with fluency in English.
- Proficiency in Microsoft Office Suite.
- Excellent time management, problem-solving, and decision-making capabilities.
- High standards of integrity, confidentiality, and collaboration with a team-oriented approach.
- Positive, self-motivated attitude with strong interpersonal and relationship-building skills.
Benefits:
This role offers a unique opportunity to make a positive impact on the student experience and contribute to the overall academic success of the university.
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