Associate Manager Risk Investigations, Transactions
6 days ago
About PhonePe Group:
PhonePe is a leading digital payments company with 500 million registered users and 37 million merchants covering 99% of India's postal codes. The company has expanded into financial services and adjacent tech-enabled businesses.
Culture:
PhonePe empowers employees to deliver their best work in a supportive environment. The company trusts its people to make decisions and owns their work from start to finish. A passion for technology is essential for success at PhonePe.
Associate Manager - Risk Investigations:
PhonePe is seeking a passionate professional to drive its mission of making every financial interaction easy, fast, and secure. The PhonePe Fraud Risk Operations team mitigates risk and improves trust and safety for various PhonePe products.
Key Responsibilities:
- Manage a team of investigation specialists who investigate transactions/accounts and take appropriate actions.
- Provide leadership and administrative support to the team and manage them to achieve real-time service levels.
- Serve as a leader and POC for resolving internal/external escalations of a supervisory nature.
- Set the vision, direction, and culture of the team by managing individual and team performance, expectations, and goals.
- Provide individual coaching feedback sessions and conduct weekly/monthly one-on-ones to focus on people development.
- Achieve process improvement via projects that involve one or more teams within the organization.
- Formulate and implement policies and procedures to govern risks.
- Cultivate a strong risk culture by creating risk awareness at all levels using structured training programs.
- Timely and accurate reporting of risks to senior management and stakeholders.
- Conduct risk assessments for new projects/initiatives and change management.
- Define appropriate KRIs with thresholds and monitor violations for identified risks.
- Promote sharing of best practices across operations.
- Ensure up-to-date knowledge and adherence to regulatory requirements and industry best practices within the team.
Desired Qualifications and Skills:
The ideal candidate should have 7-10 years of operations experience with 3-5 years of people management. Domain expertise in payments/fintech is an added advantage. The role requires excellent deep dives and the ability to function in an ambiguous, fast-paced work environment.
Role Requirements:
- Relevant 7-10 years of industry experience across operations, risk, and fraud investigations.
- Proven experience in risk management, investigations, and fraud prevention.
- Strong oral and written communication skills.
- Team player with ability to interface and build relationships at all levels internally and externally.
- Project management capability to lead strategic projects.
- Strong bias for action with exceptional problem-solving skills.
- Bachelor's degree required, Master's preferred.
- Advanced working knowledge of MS Office and SQL.
- Ability to crunch data and generate meaningful insights on risk trends.
Key to Success:
The ability to understand the team's vision and raise the bar on core responsibilities of Operate, Continuous Improvement, Communicate, and People Development.
Key Performance Areas:
- Keeps abreast of fraud trends and other risk issues impacting payment systems.
- Delivers significant business impacts and continuous improvement.
- Develops performance levels and skills of the team.
Requirements:
- Strong domain expertise in payments/fintech.
- Excellent deep dives and problem-solving skills.
- Ability to function in an ambiguous, fast-paced work environment.
- Strong bias for action.
About PhonePe:
PhonePe is a digital payments company with a mission to make every financial interaction easy, fast, and secure. The company has a strong culture of empowerment, trust, and ownership. A passion for technology is essential for success at PhonePe. The ideal candidate should have a strong domain expertise in payments/fintech and excellent deep dives and problem-solving skills.
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