Vehicle Damage Claims Assessor

We are seeking a skilled Vehicle Damage Claims Assessor to join our team. As a Vehicle Damage Claims Assessor, you will play a critical role in assessing vehicle damage and providing accurate quotes to our customers.

The ideal candidate will have prior experience in vehicle damage assessment, quoting, or SMART repair industry. You will be responsible for inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.

This is a fantastic opportunity to join a dynamic team and work on a variety of challenging projects. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.

• Image-Based Vehicle Damage Assessment:
  • Assess vehicle damage remotely using submitted photos and/or video footage.
  • Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).
  • Accurately prepare repair quotes using internal systems and pricing matrices.
• Quoting & Estimating:
  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicate quote details to customers in writing or over the phone.
  • Ensure all quotes are logged and followed up promptly.
• Enquiry Handling & Conversion:
  • Respond to incoming customer enquiries via email, web forms, and phone.
  • Qualify leads and guide customers through the repair process.
  • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.
  • Maintain high conversion rates and exceed performance targets.
• Triaging & Workflow Coordination:
  • Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
  • Route jobs correctly based on location, severity, and repair capability.
  • Liaise with scheduling teams to allocate bookings appropriately.

• Prior experience in vehicle damage assessment, quoting, or SMART repair industry.
• Strong knowledge of minor vehicle damage types and SMART repair capabilities.
• Familiarity with estimating tools or internal quoting platforms.
• Excellent attention to detail and communication skills.
• Proven ability to handle customer queries and close sales over the phone or digitally.
• Ability to interpret images and assess damage severity and repairability.
• Competent with CRM tools, job management systems, and email communications.
• Experience working in a fast-paced, target-driven environment.

• Fully remote role.
• Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow.
• Training and development pathways in estimating and customer service.
• An unparalleled opportunity to be a team member of a leading mobile servicing, maintenance and repair business.
• Supportive and forward-thinking team culture.
• 25 days holiday plus public holidays.
• Pension scheme and additional benefits.

We offer a comprehensive benefits package, including a pension scheme, 25 days holiday plus public holidays, and additional benefits. Our team is passionate, friendly and transparent, and we encourage suggestions for improvement as we grow.

We are committed to supporting our employees' personal and professional development, offering training and development pathways in estimating and customer service. Our company culture is supportive and forward-thinking, and we believe in creating a positive and inclusive work environment.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter outlining your relevant experience and qualifications.