Financial Operations Professional

2 days ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

We are seeking a skilled Financial Operations Professional to join our team at ADCI HYD 13 SEZ. This role involves managing and resolving receivables related queries received from Amazon customers, supporting customers to resolve billing issues and improving customer experience on deductions.

About the Role

As a Financial Operations Professional, you will collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, establish and maintain good client relationships both internally and externally. You will be responsible for addressing internal and external customer queries related to deductions, working on SQL queries, and preparing insights from huge data sets. Additionally, you will identify process defects, execute root cause analysis, and prepare test cases.

You will also monitor high-risk accounts, ensure timely escalation of challenges to management, and continually look for ways to improve the customer experience. Furthermore, you will assist in streamlining and improving the accounts receivable process by identifying areas of improvement and meeting monthly productivity goals. A Bachelor's degree in accounting and commerce is required, and preferred qualifications include 3+ years of finance operations/shared services, accounts payable, account receivable (collections), or general ledger experience.

Key Responsibilities:
  • Manage and resolve receivables related queries received from Amazon customers
  • Support customers to resolve billing issues and improve customer experience on deductions
  • Collaborate with various stakeholders to resolve customer disputes and queries
  • Address internal and external customer queries related to deductions
  • Work on SQL queries and prepare insights from huge data sets
  • Identify process defects and execute root cause analysis
  • Prepare test cases and perform UAT and PVT
  • Monitor high-risk accounts and ensure timely escalation of challenges to management
  • Continually look for ways to improve the customer experience
  • Assist in streamlining and improving the accounts receivable process
Salary Information:

The estimated salary for this role is $80,000 - $110,000 per year, based on industry standards and location.



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