Salesforce Platform Expert

2 days ago

Delhi Kolkata, India beBeeTechnical Full time US$ 1,50,000 - US$ 2,00,000
Job Description

As a Salesforce Technical Expert, you will be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs. You will work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects.

Key Responsibilities:

  • Designs and implements best in class Salesforce based call center solutions.
  • Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities.
Required Skills and Qualifications
  • A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.
  • Expert in Service Cloud - contact center experience is a must have.
  • Strong knowledge of Salesforce and integrations with other systems.
Benefits
  • Leadership skills with the ability to mentor and guide clients and team members.
  • Excellent problem-solving and analytical skills.

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