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Salesforce Implementation Specialist
3 weeks ago
The Salesforce Tech Lead plays a pivotal role in the success of our organization.
Job DescriptionThis high-level position oversees the development, implementation, and maintenance of our Salesforce platform.
- Salesforce Implementation:
- Leverage expertise to lead end-to-end implementation of Salesforce, including requirements gathering, solution design, configuration, testing, and deployment.
- Foster business acumen to customize Salesforce to meet dynamic business needs, including creating custom objects, fields, workflows, validation rules, and page layouts.
- Collaborate with stakeholders to understand their requirements and translate them into scalable Salesforce solutions.
- Develop and maintain Salesforce data models, security settings, and access controls.
- Salesforce Integration:
- Integrate Salesforce with other systems, such as marketing automation tools, ERP systems, and third-party applications, to streamline data flow and ensure data integrity.
- Design and implement data integration processes, including data mapping, extraction, transformation, and loading (ETL).
- Collaborate with integration teams to define requirements, perform system testing, and troubleshoot integration issues.
- Leadership and Collaboration:
- Lead a team of Salesforce developers and administrators, providing guidance, mentorship, and technical expertise.
- Collaborate with cross-functional teams, including sales, marketing, and customer success, to align Salesforce functionality with business processes and objectives.
- Act as a subject matter expert on Salesforce capabilities, trends, and best practices, and provide recommendations for process improvements and system enhancements.
- Documentation and Reporting:
- Document Salesforce configurations, customizations, and system processes to ensure knowledge transfer and maintain an up-to-date system documentation.
- Create reports and dashboards to provide insights into sales, marketing, and customer service performance.
- Analyze data trends and user feedback to identify opportunities for system optimization and enhanced user experience.