
Career Opportunity: Drive Customer Growth
2 weeks ago
About Us:
We are a fast-growing B2B SaaS product company, offering Attendance & Timesheet solutions to companies with Contractual and Distributed workforce.
Our Mission:
To bring transparency and controls in the time & attendance process using Face recognition and AI technologies.
Key Responsibilities:
- Customer onboarding: setup product configuration and upload data
- Conduct product training for key stakeholders
- Drive adoption, improve customer satisfaction, and generate new business (upsell and cross-sell)
- Minimize customer churn, maximize retention, and create great customer experience
- Collect customer references, testimonials, and create case studies
Requirements:
- 5-7 years of experience in SaaS or software product company in customer-facing roles
- Previous experience working with enterprise customers
- Process-oriented and analytical skills
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