
Support Engineer
2 days ago
Key Responsibilities
- Service Desk and IT Support:
- We handle service desk and IT support incidents using Manage Engine and ADX tools.
- We assign tasks to our engineers and ensure timely closure.
- We evaluate warranty and AMC support coverage for all IT equipment.
- Data Management and Reporting:
- We maintain a tracker for HP warranty calls in ADX.
- We generate management reports including: daily open call, summary, and CSAT reports; printer/projector reports; AMC tracker reports (monthly); MIS reports (weekly/monthly); monthly service desk presentations.
- Procurement and Vendor Coordination:
- We obtain hardware quotations, coordinate approvals, and process purchase orders.
- We track invoice submissions and follow up for timely payments.
- We coordinate with vendors for supply chain efficiency.
- Vendor and Team Performance Monitoring:
- We monitor the performance of our engineers across all locations and submit daily reports.
- We evaluate AMC partners' service and share improvement feedback.
- We prepare and share minutes of meetings daily to ensure smooth operations.
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