Strategic Business Solutions Consultant

5 days ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 2,00,00,000
Senior Business Analyst

We are seeking a seasoned Senior Business Analyst to join our team. As a key member of our organization, you will play a pivotal role in driving business growth and improving operational efficiency.

Job Description:

Our ideal candidate will possess excellent analytical and problem-solving skills, with the ability to collect and analyze customer requirements, design human-to-virtual-agent conversation flows, and apply industry best practices to drive execution and delivery.

Key Responsibilities:

  • Collect and analyze customer requirements to determine analytical requirements for virtual agents
  • Design human-to-virtual-agent conversation flows iteratively
  • Apply industry best practices to drive execution and delivery
  • Guide customers on technology evaluation, technical thought leadership, and direction for Conversational AI projects
  • Act as a liaison between stakeholders, project teams, and development teams
  • Showcase thought leadership on technology roadmaps, agile development methodologies, and best practices

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design, or Product Design
  • Excellent communication, articulation, abstraction, analytical, and presentation skills
  • Ability to work with minimal supervision in a dynamic and timeline-sensitive work environment
  • Excellent aptitude in business analysis and awareness of quantitative analysis techniques

Nice to Have Skills:

The following skills would be beneficial but are not required:

  • Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework, and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, etc.
  • Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI, etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
  • Well-versed with voice-based processing (text to speech, speech to text)
  • PMP, PSM certification

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