Senior CXone Developer

2 days ago

Uttarakhand, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Overview

This role requires deep expertise in NICE CXone Studio scripting, IVR design, and omnichannel routing solutions to join a global delivery team on a mission-critical Customer Experience Transformation Program.

The ideal candidate will collaborate with cross-functional teams to design, integrate, and optimize end-to-end customer journeys, ensuring seamless interoperability across multiple backend systems.

  • Design, script, and deploy advanced NICE CX-One routing solutions with Studio.
  • Develop secure IVR applications with backend API integrations, ensuring compliance with security standards.
  • Manage NICE Business Units (BU) configuration, optimizing call flows and routing logic for scalability and resilience.
  • Partner with Enterprise Architects to design and consume REST/SOAP APIs, enabling interoperability with CRM systems and healthcare applications.
  • Lead release management processes including planning, testing, deployment, and rollback strategies across multi-agency environments.
  • Troubleshoot complex routing, IVR, and integration issues, collaborating with multiple technical teams to ensure minimal downtime.
  • Provide L3 technical support and mentor junior engineers in Studio scripting and troubleshooting best practices.
  • Monitor and optimize system performance, identifying opportunities for automation, observability, and efficiency.

Requirements

  • Strong technical skills and experience working in cross-functional global teams.
  • Experience in Contact Center Analytics & Dashboard Creation.
  • Knowledge of networking, SIP, and data traffic flow within distributed contact center architectures.
  • Exposure to troubleshooting browser-based telephony issues with web-integrated CRMs like Salesforce or Dynamics.
  • Experience in cloud migrations and legacy-to-modern platform transformations.

Nice to Have

Additional qualifications that would be beneficial include experience in Contact Center Analytics & Dashboard Creation, knowledge of networking, SIP, and data traffic flow within distributed contact center architectures, exposure to troubleshooting browser-based telephony issues with web-integrated CRMs like Salesforce or Dynamics, and experience in cloud migrations and legacy-to-modern platform transformations.

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