NICE CXOne Developer

4 weeks ago

Uttarakhand, India Miratech Full time

Job Description - NICE CX-One Developer

Miratech is seeking an experienced NICE CX-One Developer to join our global delivery team on a mission-critical Customer Experience Transformation Program for a Fortune 500 Healthcare leader. This role requires deep expertise in NICE CXone Studio scripting, IVR design, and omnichannel routing solutions to deliver secure, compliant, and scalable contact center applications.

You will collaborate with cross-functional teams (Architecture, Network, Security, and Product) to design, integrate, and optimize end-to-end customer journeys, ensuring seamless interoperability across multiple backend systems and omnichannel :

- Design, script, and deploy advanced NICE CX-One routing solutions with Studio.

- Develop secure IVR applications with backend API integrations, ensuring compliance with HIPAA, GDPR, and enterprise security standards.

- Manage NICE Business Units (BU) configuration, optimizing call flows and routing logic for scalability and resilience.

- Partner with Enterprise Architects to design and consume REST/SOAP APIs, enabling interoperability with CRM systems (Salesforce, MS Dynamics, ServiceNow) and healthcare applications.

- Lead release management processes including planning, testing, deployment, and rollback strategies across multi-agency environments.

- Troubleshoot complex routing, IVR, and integration issues, collaborating with multiple technical teams to ensure minimal downtime.

- Provide L3 technical support and mentor junior engineers in Studio scripting and troubleshooting best practices.

- Monitor and optimize system performance, identifying opportunities for automation, observability, and :

- 3+ years hands-on experience with NICE CX-One (Studio scripting, IVR design, call routing).

- Strong understanding of omnichannel contact center platforms (voice, SMS, email, chat, WhatsApp).

- Proficiency with cloud-based SaaS/PaaS/IaaS providers and experience in virtualized infrastructure, application servers, and networking components.

- Strong grasp of API design, integration, and consumption.

- Ability to translate business requirements into scalable, compliant technical solutions.

- Excellent problem-solving, debugging, and incident management skills.

- Strong communication skills with proven experience working in cross-functional global teams.


Nice to Have :

- Experience in Contact Center Analytics & Dashboard Creation.

- Knowledge of networking, SIP, and data traffic flow within distributed contact center architectures.

- Exposure to troubleshooting browser-based telephony issues (Chrome/Edge) with web-integrated CRMs like Salesforce or Dynamics.

- Experience in cloud migrations and legacy-to-modern platform transformations.

(ref:hirist.tech)

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