Customer Service and Sales Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Customer Service and Sales Representative. As a key member of our founding team, you will play a vital role in shaping the customer experience and driving sales growth for Cars24.
Key Responsibilities:
- Deliver exceptional customer service and sales support through various communication channels, including phone, email, chat, and social media.
- Build trust with customers by being responsive, reliable, and communicative, and proactively resolve customer issues on the spot.
- Liaise closely with the customer operations team to ensure the right car is prepared for delivery and all paperwork is completed smoothly.
- Stay up-to-date with the different buy/sell processes in every state and be willing to learn about various car features to explain them to customers.
- Contribute to the development of customer-facing processes and help shape the strategic direction of the market.
Requirements:
- At least 2-3 years of customer service and sales experience in a contact centre or well-known retail environment.
- A customer champion outlook, with a focus on delivering 100% customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work autonomously and as part of a team.
- Flexibility to work after hours and weekends, based on a rotating roster.
What We Offer:
- Competitive pay, above market rates.
- A ground-up opportunity to build a big business from scratch and shape the strategic direction of the market.
- A fun and energetic team with a "can-do" attitude.
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