Senior Mortgage Operations Manager

3 days ago

Kannur, Kerala, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 24,00,000
Job Description

We are seeking a seasoned Team Leader to oversee a team of analysts supporting a leading Commercial Real Estate (CRE) Lending operations. This role will manage day-to-day delivery, ensure compliance with regulatory standards, and manage client's stakeholders.

  • Lead and mentor analysts processing CRE loan applications, credit documentation, and portfolio management.
  • Ensure delivery in line with SLAs/KPIs with a 98%+ right-first-time documentation accuracy.
  • Track, review, and report team performance; conduct regular feedback and coaching.

Operational Excellence

  • Enforce adherence to AAF Lending Policy, Standards, and Lending Criteria.
  • Review and approve credit papers/documentation prior to submission.
  • Support the use of front-end systems to monitor loan applications through approval.

Stakeholder Engagement

  • Act as the single point of contact for client stakeholders.
  • Manage escalations, provide operational updates, and lead process alignment discussions.
  • Facilitate transparent, regular communication between teams.

Compliance & Risk

  • Oversee collaboration with KYC and Financial Crime teams for onboarding/fraud cases.
  • Ensure compliance with UK banking regulations and client-specific policies.

Process Improvement & Reporting

  • Identify and implement initiatives to enhance efficiency and quality.
  • Prepare and present performance reports, dashboards, and insights.

Candidate Profile

Education & Experience

  • Bachelor's or Master's degree in Finance, Economics, Business, or related field.
  • Minimum 5 years of experience in commercial lending, credit analysis, or financial services.
  • Proven experience in leading teams and working with international clients.

Skills & Competencies

  • Strong leadership and team management capabilities.
  • Excellent knowledge of CRE lending, credit documentation, and compliance.
  • Effective communicator with strong stakeholder management skills.
  • High attention to detail, analytical mindset, and problem-solving ability.
  • Proficient in banking systems, reporting, and MS Office tools.

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