
Skill Development Manager
2 days ago
Job Title: Skill Development Manager
We are seeking a highly skilled and experienced Skill Development Manager to join our team. This role will focus on developing and implementing training programs that enhance the performance and skills of frontline staff, kitchen crew, and store managers.
About the Role- The Skill Development Manager will be responsible for creating and delivering training materials, manuals, SOPs, and e-learning modules.
- This individual will work closely with restaurant managers and area coaches to schedule training without disrupting operations.
- The Skill Development Manager will also ensure compliance with brand standards and local regulations during training sessions.
- Training Delivery & Implementation:
- Conduct induction programs for new employees across various roles (cashiers, cooks, delivery personnel, etc.)
- Deliver soft skills and technical training (customer service, POS usage, food preparation SOPs, safety & hygiene)
- Organize on-the-job training and refresher courses for existing staff
- Facilitate leadership and upskilling sessions for crew leads and supervisors
- Assist in developing training materials, manuals, SOPs, and e-learning modules
- Customize training content for different roles based on operational requirements
- Track and report training completion rates and effectiveness
- Conduct post-training evaluations and field observations
- Identify training gaps and recommend solutions for performance improvement
- Coordinate with restaurant managers and area coaches to schedule training without disrupting operations
- Ensure compliance with brand standards and local regulations during training sessions
- Support rollout of new menu items or equipment with proper crew training
- Bachelor's degree in HR, Hospitality, Business, or related field or Graduate
- 1+ years experience in training, preferably in QSR, retail, or hospitality sector
- Certification in training/facilitation is a plus
- Willingness to travel across store locations for on-site training
- Flexible schedule including weekends or evenings as required
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