Service Operations Specialist

1 week ago

Delhi, Delhi, India beBeeOperator Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description:

As a key member of our service operations team, you will be responsible for building and managing a high-performance service partner network across multiple states. Your goal will be to ensure seamless customer experiences through efficient and effective service delivery.

Key Responsibilities:

  • Operational Leadership & Partner Management
    • Onboard, train, and continuously elevate service partners to meet quality benchmarks
    • Track performance metrics (fulfilment rates, turnaround time, customer satisfaction) and implement corrective actions
    • Manage spare parts supply chain (inventory, logistics) in coordination with central teams
  • Business Ownership
    • Own profitability, scalability, and innovation
    • Analyze service trends, escalations, and prevent recurrences through root-cause fixes
    • Collaborate with sales teams to align service delivery with customer expectations
  • Cross-Functional Execution
    • Work with central teams (Supply Chain, Tech, Product) to design and deploy scalable processes
    • Share best practices with other regions and adapt learnings locally

Requirements:

Proven Operators: 4-7 years in after-sales service, customer experience, or service operations (appliances/automotive/consumer electronics preferred)

High-Ownership Mindset: Thrives in ambiguity, builds from scratch, and delivers under tight deadlines

Problem-Solving DNA: Uses first principles to break down complex issues

Energy & Grit: Super hands-on, loves challenges, and obsesses over details

Leadership: Experience managing teams/partners and influencing without authority

Location - Delhi (Handling entire North Zone)

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