Service Operations Specialist

2 days ago

Delhi, Delhi, India beBeeEngineer Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title

 

We are seeking a skilled Service Operations Engineer to join our team. As an engineer in the Service Operations division, you will be responsible for the day-to-day management of systems and services that power ParentPay products.

 

Key Responsibilities:

  • Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
  • Undertake patching and upgrade activities in support of compliance programs.
  • Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group.
  • Investigate alerts and events detected from monitoring systems that indicate a change in component health.
  • Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles.
  • Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
  • Attend and complete all mandatory training courses.
  • Engage and own the transition of new services into Service Operations.

 

Required Skills and Qualifications:

  • Experience working in an IT service delivery or support function.
  • Knowledge of advanced automation scripting using Terraform and Powershell.
  • Advanced Microsoft Active Directory configuration and support.
  • Microsoft Azure and AWS cloud hosting platform administration.
  • Advanced Microsoft SQL server experience.
  • Windows Server and desktop management and configuration.
  • Microsoft IIS web services administration and configuration.
  • Advanced management of data and SQL backup solutions.
  • Advanced scripting and automation capabilities.

 

This role offers a unique opportunity to work on high-profile projects and collaborate with a talented team. If you are a motivated and experienced engineer looking for a challenging role, we encourage you to apply.

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