Senior Network Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeNetwork Full time ₹ 20,00,000 - ₹ 25,49,600
Job Overview

The 3rd Line Network Engineer is responsible for managing and owning support tickets related to existing customer services. This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a team environment.

Main Responsibilities
  • Provide regular communication with customers to ensure their needs are met
  • Take ownership of support tickets and effectively manage them to resolution
  • Document customer solutions in the CMDB, Visio documentation, and technical summary write-up
  • Conduct DR/Failover Testing
  • Support and mentor 2nd Line engineers
  • Provide resources to the solution delivery team for new customer projects
  • Participate in an on-call rota for high-priority incidents
Technical Environment
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
  • Wireless: Cisco, Meraki, Aruba
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
  • Cisco NAC ISE, SD-A/DNAC, DOT1x
  • Cisco Nexus 7xxx, 5xxx, 2xxx series
Requirements
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
  • Advanced knowledge of layer 2 and 3 protocols
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA
  • Strong knowledge of OSPF and BGP in an ISP environment
  • Proficient in packet capture and interpretation

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