Senior Operational Lead

3 days ago

Thiruvananthapuram, Kerala, India beBeeEfficiency Full time ₹ 60,00,000 - ₹ 1,45,00,000

Drive Efficiency in the Post-Purchase Experience

We are seeking a skilled Senior Program Manager to oversee the end-to-end post-purchase experience for our marketplace. This role requires strategic leadership and operational expertise to ensure reliability, cost efficiency, and a smooth retailer experience.

Key Responsibilities:

  • Seller Dispatch Oversight: Timely packing, order readiness, and minimal post-order out-of-stock situations.
  • 3PL Relationship Management: Holding third-party logistics providers accountable for pickup/delivery service level agreements, cost, and quality.
  • Operational Optimization: Allocations, transit exceptions, damages, and returns reduction.
  • Partnership and Ticket Closure: Collaborating with operations and customer service teams to lower contact rates, resolve without inventory stock on merchant issues, and ensure timely ticket closure.
  • Performance Tracking: Monitoring penalty recovery, claims realization, and highlighting leakage (lane delays, packer/station misses, weight mismatches).

Requirements:

  • 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost levers.
  • Proficiency with dashboards, Excel/Sheets; SQL/business intelligence a plus.
  • Bias for action, strong vendor management, and structured problem-solving.

We value innovative thinkers who can drive change and lead cross-functional teams to achieve business objectives. If you have a passion for program management and a desire to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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