Senior Business Operations Specialist

The Regional Business Process Manager plays a pivotal role in leading initiatives to standardize business processes, optimize operational models, and enhance regional efficiency. This position will drive continuous improvement through effective technology deployment, establishing a high-performance agency network, and leading regional improvement projects.

• Process Standardization & Operational Models:

Implement standardized processes across the region to create a consistent approach to operations. Collaborate with regional teams to review operational models that enhance efficiency and effectiveness. Continuously assess and refine these models to ensure alignment with regional requirements.

• Effective Technology Deployment:

Help agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. Act as a liaison between regional agencies and promote best practice sharing.

• High-Performance Agency Network Management:

Develop and implement a high-performance mindset within the regional agencies. Monitor and coach QPMs to improve agency performance across the region. Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.

• Regional Improvement Projects:

Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions. Engage stakeholders across the region to drive a culture of continuous improvement and ensure alignment on project goals.

• Regional Deployments:

Deploy operational models in regions to minimize exceptions and manage Country Manager expectations. Deploy new tools and new processes within the Region Monitor implementation and project adoption before handover to Business units.

• Project Management & HO Contribution:

Participate in global projects, working closely with the HO BEX team and external teams to manage the effective implementation of projects. Act as a focal point for the region to provide regional specificities and process needs. Collaborate and Help Agencies during GBS transition projects.

• Implementation of New Clusters or Agencies:

Lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Provide guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities. Ensure smooth integration and adherence to the target operational model.

Required Skills and Qualifications

To be successful in this role, you will need to possess conceptual and strategic thinking with advanced problem-solving and decision-making skills. An inspiring management style which incorporates our vision and values, that is naturally collaborative, bold, and teamwork driven.

Desired Competencies

• Degree in Maritime Business, Logistics, or Supply Chain, or business management.
• At least 3 years of managerial experience in project management and/or business process improvement.
• Certification in LEAN Six Sigma, Project Management would be advantageous.
• Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
• Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
• Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
• Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows (Lean and Six Sigma knowledge).
• Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.