Senior Network Solutions Specialist

2 days ago

Lucknow, Uttar Pradesh, India beBeeNetworkEngineer Full time ₹ 15,00,000 - ₹ 20,00,000
Network Engineer Position

We are seeking a highly skilled Network Engineer to join our team. The successful candidate will be responsible for managing and owning support tickets related to existing customer services.

This role involves designing and implementing changes as per client requirements, working closely with the service desk team and solution delivery team to assist in supporting customers and configuration tasks.

  • Regular communication verbally and written with existing customers is essential.
  • The successful candidate will provide third-line support for incoming customer support queries and escalations from the service desk.
  • Ticket ownership and management is critical to ensure effective incident, change, and service request resolution.
  • The engineer will plan and complete projects assigned by the head of network support.
  • Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up – is a key responsibility.
  • Disaster recovery and failover testing are also part of this role.
  • Mentoring junior engineers and providing resources to the solution delivery team in supporting new customer projects are additional responsibilities.
  • Participation in an on-call rota out of hours for high-priority incidents is required.
Technical Requirements
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.
Key Skills and Qualifications
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Able to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.

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