Operations Director for Healthcare Services
1 day ago
HealthSy is a health-tech startup dedicated to prioritizing your well-being above all else. We aim to provide you with comprehensive healthcare services under one convenient app. From ordering medicines online through subscriptions to home healthcare services, online doctor consultations, and in-clinic appointments, we strive to revolutionize the way people access healthcare in India.
We are committed to bringing about a change in how people think and use various healthcare services across the country. Our day-to-day activities have transitioned from physical interactions to digital solutions, particularly in urban centers. This shift is rapidly spreading to rural and semi-rural areas due to the widespread adoption of the internet and its ease of use. At HealthSy, we want to be your trusted partner for all your daily healthcare needs.
Duties and ResponsibilitiesAn Operations Executive at HealthSy will oversee the day-to-day operations of our Coimbatore branch, ensuring smooth functioning of all aspects of the business. Key responsibilities include:
- Managing relationships with healthcare providers, vendors, and other partners to ensure effective collaboration and support.
- Developing strategies to optimize operations, improve efficiency, and enhance overall performance.
- Leading and supervising a team of operations and support staff, providing guidance, training, and support as needed.
- Identifying areas for process improvement and implementing solutions to streamline operations, reduce costs, and increase productivity.
- Ensuring quality assurance measures are in place to guarantee that services provided by partnered doctors, retail pharmacies, and home healthcare services meet the highest standards and comply with regulatory requirements.
- Analyzing operational data and generating reports to track key performance indicators, identify trends, and make informed decisions.
- Providing prompt and effective resolution of customer inquiries, complaints, and issues, maintaining high levels of customer satisfaction.
- Identifying potential risks and developing strategies to mitigate them, ensuring compliance with relevant regulations and minimizing business disruptions.
The successful candidate will be responsible for achieving these objectives while staying updated on industry trends, best practices, and emerging technologies to continuously improve operations and enhance the competitiveness of HealthSy in Coimbatore.
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