Expert Business Strategist

15 hours ago


Gurgaon, Haryana, India Evalueserve Full time
About the Role

Evalueserve, a global leader in delivering innovative solutions, is seeking an Expert Business Strategist to join our team. In this role, you will work closely with clients to maximize value from our Insightsfirst platform.

Key Responsibilities

You will act as a business partner to our clients, understanding their needs and industry landscape. Your tasks will include guiding clients through the customer journey, developing customer success enablement plans, and tracking key metrics related to customer success.

  • Minimum 4-6 years of consulting & account management experience from premier or boutique management consulting firms
  • Strong analytical capability, with ability to structure business problems
  • Hands-on approach to drive practical outcomes and high-quality work
  • Develop and implement customer success enablement plans
  • Engage with clients during onboarding and across different stages of the customer journey
  • Document findings from customer interactions and collaborate with various teams to deliver client needs
  • Develop and improve scalable processes and tools for customer success programs
  • Track and report on key metrics related to customer success – adoption, upsell, and experience
What We Offer

We offer a dynamic, growth-oriented culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all. As a valued member of our team, you will have the opportunity to work with a talented pool of professionals operating across 45 countries, leveraging state-of-the-art technology and subject matter expertise to elevate our clients' business impact and strategic decision-making.



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