Enterprise Payments Specialist

6 days ago

Kolkata, West Bengal, India beBeePayment Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

Blue Spire Inc is seeking a highly skilled Senior L2 Operations Engineer to join our dynamic team.

This position plays a critical role in maintaining the stability, performance and reliability of our systems through robust observability practices, incident response readiness and operational excellence.

The focus is on payment solutions requiring hands-on experience with platforms like Fiserv Enterprise Payments Platform, ACI Universal Payments (UP) Framework, SWIFT and Message Translation Service (MTS).

A strong foundation in the BFSI Payments Domain is essential for success.

Key responsibilities include acting as a subject matter expert in system recovery processes, ensuring rapid resolution and minimal business impact using technologies such as Java, AWS Cloud Platform/Infra, API Engineering, Mainframe and observability tools.

Design, implement and maintain monitoring, alerting and logging solutions using observability tools like Datadog and Splunk, with automation/custom integration support via Python scripting.

Proactively identify risks and implement preventive measures to ensure system stability across distributed and cloud-native environments.

Leverage domain expertise in payment protocols (SWIFT, MTS, ACH), standards like ISO 20022 and regulatory frameworks including SEPA and PCI-DSS.

Improve incident response workflows, lead critical incident triage and drive blameless postmortems. Keep documentation current and actionable.

Analyze recurring issues, perform deep-dive investigations and collaborate across teams to implement long-term fixes and resiliency strategies.

Develop automation scripts (Python, Bash, PowerShell) for routine tasks, system health checks and self-healing mechanisms to reduce manual intervention.

Work closely with Engineering, DevOps and Business stakeholders to align operations with business goals and coordinate production readiness for deployments.

Exposure to tools like Istio and Launch Darkly supports traffic management and controlled feature rollouts.

Participate in release planning and coordination, pre/post-deployment validations and production cutover support.

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