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Enterprise Support Specialist

3 weeks ago


Kolkata, West Bengal, India beBeeInfrastructure Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Enterprise Support Specialist

The role of the Enterprise Support Specialist is to provide timely and effective support for client software, hardware, and network infrastructure. This involves resolving service requests from end-users in accordance with defined Service Level Agreements (SLAs), ensuring customer satisfaction.

Detailed Responsibilities:
  • Ensure prompt response to all tickets raised by the client end-user.
  • Solutioning service requests while maintaining quality parameters.
  • Act as a custodian of client's network, server, system, storage, platform, infrastructure, and equipment to ensure proper functioning and upkeep.
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem, ensuring right customer satisfaction.
  • Provide immediate acceptance and resolution to high-priority tickets, installing and configuring software and hardware requirements based on service requests.
  • Manage client expectations and ensure zero escalations.
  • Provide application and user access as per client requirements and requests.
  • Track all tickets from acceptance to resolution stage as per the resolution time defined by the customer.
Mandatory Skills:
  • Solaris Admin
  • Experience: 3-5 Years