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Technical Support Specialist

1 month ago

Goa, India Open Destinations Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking an experienced and skilled Technical Support Specialist to join our team at Open Destinations Limited. As a key member of our Customer Services unit, you will be responsible for providing on-call, email, and chat-based support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via various communication channels.
  • Troubleshoot application issues reported by customers and ensure prompt resolution.
  • Ensure compliance with service level agreements (SLAs) and escalate critical issues as needed.
  • Develop and maintain knowledge of our technology solutions and stay up-to-date with industry trends.
  • Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  • Document and track all interactions with clients using our ticketing system.
  • Prioritize tasks based on business needs and deadlines.

Requirements:

  • Minimum 1.5 years of experience in customer service technology.
  • Familiarity with Microsoft Operating Systems and basic applications like Microsoft Office Suite and browsers.
  • Excellent verbal and written communication skills, with the ability to interact with overseas clients.
  • Able to work in flexible shifts, including rotational shifts across different time zones.
  • Strong problem-solving and analytical skills, with attention to detail.
  • Bachelor's degree in Computer Science or equivalent qualification.

Benefits:

  • Competitive salary: ₹8,00,000 - ₹12,00,000 per annum (dependent on experience).
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.

About Open Destinations Limited:

We are a leading technology provider to the travel industry, with over 25 years of real-world experience. Our team consists of 500+ travel tech experts who solve complex technological issues for tour and rail operators. With 10,000 travel professionals using our technology daily, we pride ourselves on delivering rich, complete, and customer-centric solutions that set us apart from the competition.