Technical Support Specialist
2 days ago
Job Title: Technical Support Specialist
About the Role:
We are seeking an experienced and skilled Technical Support Specialist to join our team at Open Destinations Limited. As a key member of our Customer Services unit, you will be responsible for providing on-call, email, and chat-based support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via various communication channels.
- Troubleshoot application issues reported by customers and ensure prompt resolution.
- Ensure compliance with service level agreements (SLAs) and escalate critical issues as needed.
- Develop and maintain knowledge of our technology solutions and stay up-to-date with industry trends.
- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
- Document and track all interactions with clients using our ticketing system.
- Prioritize tasks based on business needs and deadlines.
Requirements:
- Minimum 1.5 years of experience in customer service technology.
- Familiarity with Microsoft Operating Systems and basic applications like Microsoft Office Suite and browsers.
- Excellent verbal and written communication skills, with the ability to interact with overseas clients.
- Able to work in flexible shifts, including rotational shifts across different time zones.
- Strong problem-solving and analytical skills, with attention to detail.
- Bachelor's degree in Computer Science or equivalent qualification.
Benefits:
- Competitive salary: ₹8,00,000 - ₹12,00,000 per annum (dependent on experience).
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
- Opportunities for career growth and advancement.
About Open Destinations Limited:
We are a leading technology provider to the travel industry, with over 25 years of real-world experience. Our team consists of 500+ travel tech experts who solve complex technological issues for tour and rail operators. With 10,000 travel professionals using our technology daily, we pride ourselves on delivering rich, complete, and customer-centric solutions that set us apart from the competition.
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