Oracle Cloud Revenue Management Service Engineer

We are looking for a highly skilled Service Engineer to join our team. The successful candidate will be responsible for providing comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes.

• Support revenue recognition principles in production systems
• Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations
• Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments
• Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting
• Assist with Deferred Revenue and Unbilled Revenue Accruals processing
• Receive, analyze, and prioritize related support tickets
• Provide timely solutions to users
• Document resolution steps and knowledge base articles
• Support system upgrades and patches

Key Responsibilities:

• Troubleshoot Customer Invoicing, Credit Memos, and Adjustments
• Support AutoInvoice for importing transactions from external systems
• Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching
• Maintain Collections, Aging Reports, and Dunning Processes
• Ensure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle Tax

Intercompany Process Support:

• Maintain Intercompany Revenue Recognition and Transfer Pricing Rules
• Support Intercompany Invoicing between business units using Oracle Cloud Intercompany
• Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)
• Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting

Accounting & Period Close Support:

• Reconcile AR Subledger with General Ledger (GL)
• Support period-end revenue recognition and receivables close processes
• Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements

Technical Support:

• Write and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applications
• Troubleshoot AutoInvoice errors, revenue allocations, and discrepancies in accounting entries
• Support Revenue Management integrations with Supply Chain Financial Orchestration, Order Management, Projects, Contracts, and Intercompany
• Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany
• Work with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments
• Support FBDI/ADFdi to load bulk revenue, AR, and intercompany transactions
• Identify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition Jobs

Compliance, Audit & Reporting:

• Support tax audits on revenue transactions, intercompany transactions, and customer payments
• Assist with SOX Audits, ensuring approvals, controls, and documentation are maintained
• Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany Netting Reports, and Receivables Aging Reports

Operational Support:

• Utilize Oracle Support (MOS - My Oracle Support)
• Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues
• Access Oracle Knowledge Base, Release Notes, and Patches regularly
• Test and coordinate testing for quarterly Oracle Cloud updates
• Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deployment
• Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries

Requirements:

• Strong understanding of ASC 606/IFRS 15 revenue recognition principles
• 5+ years' experience with Oracle Cloud Revenue Management, Receivables, and Intercompany modules
• Knowledge of AutoInvoice, Payment Processing, and Collections functionality
• Proficiency in SQL and data analysis for troubleshooting financial issues
• Experience with FBDI/ADFdi for data imports and updates
• Understanding of period close processes for revenue and receivables
• Familiarity with SOX compliance requirements for revenue processes
• Experience troubleshooting integrations between financial modules
• Strong problem-solving skills for complex accounting issues

Bonus Points:

• Experience working with multiple revenue management systems
• Knowledge of cloud-based accounting and financial management tools
• Ability to work in a fast-paced environment with changing priorities

About the Role:

This is an exciting opportunity to join our team as a Service Engineer for Oracle Revenue Management. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.