Senior IT Leader

11 hours ago

Amrāvati, Maharashtra, India beBeeLeader Full time ₹ 15,00,000 - ₹ 30,00,000

As a seasoned IT professional, you will lead a team of support technicians in delivering seamless services. This role requires strong leadership skills, technical expertise, and the ability to prioritize tasks effectively.

Key responsibilities include:

  • Workload Management: Distribute workload among team members, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance: Provide expert guidance and support to team members, helping them troubleshoot issues and resolve problems efficiently.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

Additionally, you will be responsible for:

  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
Required Skills and Qualifications
  • Educational Qualification:
    • Bachelor's degree in Computer Science or related field
  • Certifications:
    • ITIL Foundation Certification
    • CompTIA Security+ Certification
  • Technical Skills:
    • Hands-on experience in Windows Server Management
    • Knowledge of Azure AD and On-prem management
    • Good knowledge in VLAN and Network troubleshooting

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