
Voice Support Specialist
2 weeks ago
Job Title: Customer Service Representative
Job Description:
About the PositionWe are seeking experienced and skilled customer support professionals to join our team.
Key Responsibilities:- Respond promptly to inbound and outbound customer calls with professionalism.
- Resolve product, service, billing, or technical issues efficiently and effectively.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service delivery.
- Adhere to process workflows, scripts, and quality standards to optimize performance.
- A degree in any field with 2–4 years of experience in customer support or a related role.
- Excellent verbal communication skills in English, both written and spoken.
- Familiarity with CRM tools and call center software applications.
- Ability to work flexible hours, including night shifts, and meet performance metrics.
What We Offer:
- Competitive salary and performance-based incentives.
- Career advancement opportunities within the organization.
- Retention bonus for meeting performance targets.
- Allowances and benefits package.
We are a leading organization dedicated to delivering exceptional customer experiences.
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