International Customer Support Representative

6 days ago

Nashik, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

We're looking for a Customer Support Specialist to handle our international customer support operations.

About the Role
  • Provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries and providing timely solutions.
Key Responsibilities:
  • Handle inbound and outbound customer communication via email and chat for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
Requirements:
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.
Why It Matters

This role plays a vital part in building trust and loyalty with our global customer base. As a Customer Support Specialist, you'll have the opportunity to make a real difference in people's lives and contribute to the growth of our business.

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