ServiceNow ITOM Specialist

2 days ago

Cochin, Kerala, India beBeeImplementation Full time ₹ 12,50,000 - ₹ 17,50,000
IT Operations Management Specialist

The ideal candidate will have a strong technical background and analytical skills, with the ability to think critically and solve complex problems. They should be highly collaborative and passionate about delivering high-quality solutions.

This role involves working closely with business stakeholders to understand their needs and develop tailored technical solutions using ServiceNow's IT Operations Management platform. The specialist will be responsible for designing, developing, testing, and configuring business requirements, with a focus on key modules such as CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.

  • We are seeking an experienced ITSM implementation specialist with at least 5+ years of experience in IT software development, custom app development, and ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP)
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
About this Role
  • Analyze and review detailed business and technical requirements
  • Design, develop, test, and configure business requirements on the ServiceNow platform
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops
  • Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline
Requirements
  • At least 5+ years of experience in IT software development, custom app development, with minimum 5 years in ServiceNow implementations, system integrations and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP)
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.

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