Expert Servicenow Developer

2 days ago


Cochin, Kerala, India beBeeServicenow Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Servicenow Expert

Job Description:

We are seeking a highly skilled Servicenow professional to manage and develop our platform across multiple modules. This includes ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.

  1. Manage the Servicenow platform, including administering ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro modules.
  2. Develop strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
  3. Create catalog items, approval workflows, dynamic forms, and SLAs.
  4. Integrate Servicenow with third-party systems, such as identity platforms and facilities systems.
  5. Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  6. Lead instance upgrades, patch management, and clone processes.
  7. Collaborate with stakeholders from HR, IT, and Facilities to define and streamline workflows.
  8. Ensure compliance and governance through audit preparation, compliance documentation, and training L1/L2 teams.

Required Skills and Qualifications:

  • 7+ years of experience administering the Servicenow platform.
  • Strong technical expertise in Flow Designer, business rules, client/server scripts, and ACLs.
  • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.

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